I had a small storage unit to empty and move to a new flat - I contacted Stackt with very little idea of how much I needed help with, how long it would actually take, and what date 😅 as I'd been slowly moving some things out myself (yay for vague)
The Stackt customer service team were brilliant regardless of my vaguery - they explained the minimum charge for 2 movers for 2 hours, and the cost implications for going over the time frame clearly. Previous companies I contacted refused my booking without a full confirmed itinerary, despite me providing photos.
The movers were bang on time (and Stackt even sent a tracker for me to see where they were) and were incredibly polite and efficient. They didn't complain once when what should have been a 20 minute journey was 90 minutes due to London traffic, and even helped me by carrying heavy boxes upstairs to the right room!
Stackt pro-rata the additional cost by actual time (so I was only charged for the additional 20 minutes, unlike other companies who charge for a full hour).
Stackt may be fairly new to the market, but I certainly wouldn't hesitate to recommend them. Their transparent fees and flexible booking took a lot of the stress out of moving.
Thanks team 😁